Returns & Exchanges

We know that sometimes you receive a product and maybe it’s not the correct fit you thought it was or there may be some fault with the product that we were not aware of. We want you to know that we have a very open return policy for items you might want to return and have exchanged or returned and refunded completely. Just follow our easy steps and we’ll process the return as quickly as possible once received; with a big smile knowing that you are being given the best customer service possible.

1) We advise that as soon as you’ve received your order open it, give it a check over and try it on.

2) You may realize that the fit, length, coloration is not suitable or there is a fault with the item/s, it’s OK.

    In this case, send an email to us at india@islamicdesignhouse.com stating that you wish to return the

    purchased item(s).Please mention your Order ID and reason of return in this email.

3) After receiving your email, pick up for the product will be arranged.

4) After pick up, product will be sent back to us and we will contact you upon receipt of the product.

5) Please make sure that returned items have not been worn and are in their original packaging with all

    the tags still attached.

6) Your return will be processed within 5 working days after we receive the product back. 

 

Please note, failing to comply with our return policy may result in non-refund or delay in processing your return. Should you require further assistance please feel free to contact us on india@islamicdesignhouse.com

TERMS AND CONDITIONS - FOR PRODUCTS ON SALE

Refund / Return is not applicable for products on sale.