Help center
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
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This usually takes 24 hours but can take between 3 - 5 working days for larger amounts.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
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Domestic shipping can take up to 3-5 business days.
Foreign shipping could take up to 5-7 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping charges are calculated automatically based on weight during checkout. You will be able to see the shipping charge before you make the payment.
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Yes, we offer free shipping for all domestic orders.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
We ship our products all over the globe.
If your country or region is not mentioned, please feel free to reach out to us at: india@islamicdesignhouse.com
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 1 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Unfortunately we don't cover extended warranty.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 14 days after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.